Refund policy

RETURN & REFUND POLICY

General Return Policy

We offer returns within

30 days after receiving your item (United States)
14 days after receiving your item (European Union, as per consumer protection regulations)

To be eligible for a return, your item must be:

• Unworn or unused
• In original condition with all tags attached
• In original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

Important Notice: Personalized & Custom Products

All our products are made-to-order and personalized specifically for you. Due to the nature of our print-on-demand manufacturing process,

personalized and custom-made products are NOT eligible for return or refund under normal circumstances.

This includes products that have been printed, stitched, or otherwise customized according to your specifications. Once production begins, no changes or cancellations can be made.

Manufacturing Defects & Errors

We take great care with every product. However, if you receive a defective or damaged item, or if we made an error in personalization, please:

1. Inspect your order immediately upon receipt
2. Contact us within 14 days at arayasignature@gmail.com with clear photos of the defect or error
3. Our team will evaluate the issue and provide a solution within 3 business days

If the defect is confirmed (printing error, color mismatch, damage from production/shipping), we will:

• Ship a replacement item at no cost to you, or
• Issue a full refund

Size and Color Changes

We do

not accept returns or exchanges for change of mind regarding size, color, or design. Since these are personalized items made specifically to your order, we cannot accept them back.

If you are unsure about sizing or colors, please contact us before placing your order at arayasignature@gmail.com and we will be happy to help.

How to Request a Return

If your item qualifies for a return (e.g., manufacturing defect), please:

1. Email us at arayasignature@gmail.com with your order number and reason for return
2. Include clear photos of any defects or damage
3. Wait for our approval before sending anything back
4. Do not return items without prior approval—unAuthorized returns will not be accepted

Return Shipping

For approved returns due to our manufacturing error or defect:

• We will provide you with a return shipping label
• Return shipping is FREE
• You are responsible for returning the item securely packaged

Refund Timeline

Once we receive and inspect your return:

• We will notify you whether the refund is approved or denied within 5 business days
• Approved refunds will be processed to your original payment method within 10 business days
• Your bank or credit card company may take an additional 5-7 business days to process the refund

Non-Returnable Items

The following items are NOT eligible for return or refund:

• Personalized or custom products (except for manufacturing defects)
• Items used or worn after delivery
• Items without original tags or packaging
• Sale or discounted items
• Gift cards
• Perishable items (food, plants, flowers)
• Hazardous materials, flammable goods, or dangerous items
• Items without proof of purchase

European Union: 14-Day Cooling-Off Period

If you are located in the European Union, you have the right to cancel your order within 14 days from the date of delivery, for any reason and without justification, in accordance with EU Consumer Rights Regulations.

However, please note that:

personalized and custom-made products are exempt from this cooling-off period, as they are made specifically to your unique specifications. If your personalized item contains a manufacturing defect or error made on our part, you may still request a replacement or refund.

For non-customized items, the same return conditions apply: items must be unused, unworn, in original condition, with tags attached, and in original packaging.