Shipping policy
SHIPPING POLICY
PROCESSING TIME
All orders for personalized products are custom-made to order.
Processing time: 1-2 business days after order is confirmed (Monday-Friday, excluding holidays)
During this time, we prepare your order and send it to our production partner.
Please note: We cannot modify or cancel orders once processing has begun.
PRODUCTION & MANUFACTURING TIME
After leaving our facility, production time depends on the product type and current demand:
Standard production: 2-5 business days
Rush production: Not available for personalized items (please allow standard time)
Total time from order to shipment: 3-7 business days (in most cases)
SHIPPING TIMEFRAMES
Once your order ships, delivery time depends on your location:
UNITED STATES:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-4 business days (when available)
EUROPEAN UNION & EUROPE:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days (when available)
OTHER COUNTRIES:
Shipping times vary. Please contact us at arayasignature@gmail.com for a shipping estimate to your country.
**Important**: These are estimates only. Shipping times are not guaranteed and delays may occur due to:
- Customs processing (international orders)
- Weather conditions
- Carrier delays
- Public holidays
- High order volume periods
SHIPPING COSTS
Shipping costs are calculated based on:
- Your location
- Package weight
- Carrier selected at checkout
Shipping costs are displayed clearly before you complete your purchase. You will not be charged for shipping until your order is confirmed.
TRACKING YOUR ORDER
Once your order ships, you will receive an email with:
- Tracking number
- Carrier information
- Link to track your package in real-time
You can use this tracking number to monitor your delivery status.
INTERNATIONAL ORDERS & CUSTOMS
For deliveries outside the United States:
- You are responsible for any customs duties, taxes, or import fees
- Customs processing can add 2-7+ business days to delivery time
- We are not responsible for delays caused by customs or government agencies
- Some countries may require additional documentation
SHIPPING ADDRESS
Please provide a complete and accurate shipping address at checkout. We are not responsible for:
- Packages delivered to incorrect addresses due to incomplete information
- Packages delivered to addresses outside your country (if you entered the wrong country)
If you enter an incorrect address and the package has already shipped, you will need to:
1. Contact the carrier with your tracking number to attempt delivery redirection
2. Accept any additional fees for address changes
PACKAGE DAMAGE OR LOSS
If your package arrives damaged or goes missing:
1. Inspect your package immediately upon receipt
2. Contact us within 14 days at arayasignature@gmail.com with:
- Your order number
- Photos of the damage or evidence of loss
- Tracking number
3. We will:
- File a claim with the carrier (this may take 5-10 business days)
- Send a replacement or refund if the claim is approved
- Keep you updated on the process
RESPONSIBILITY
Once your package leaves our facility and is handed to the carrier, responsibility for delivery passes to the shipping carrier. We are not liable for:
- Delivery delays (even if they exceed estimated times)
- Loss or theft of packages left in unattended locations
- Damage caused during shipping (unless you file a damage claim with us and carrier)
- Customs delays or issues
- Weather-related delays
LIABILITY LIMITATION
Our liability for shipping is limited to:
- Replacement of the item, or
- Full refund of the purchase price (minus shipping)
We do not reimburse original shipping costs for lost or damaged items unless the damage was due to our packing error.
NO GUARANTEES
We make no guarantee that your order will arrive by any specific date. Estimated delivery times are not guarantees. We recommend purchasing items well in advance of any deadline or special event.
HOLD ORDERS / FUTURE DELIVERY
We do not hold orders for future delivery dates. Your order will be processed and shipped as soon as it's ready. We do not offer the option to delay shipping.
QUESTIONS ABOUT SHIPPING
If you have questions about shipping to your location or need a custom estimate, please contact us:
Email: arayasignature@gmail.com
Response time: Within 24-48 business hours